AXSYA TERMS AND CONDITIONS

Version: 17 August 2026

Article 1: Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

Axsya: the business described in Article 2 of these Terms and Conditions, trading under the name Axsya.

Consumer: any natural person acting for purposes which are outside his or her trade, business, craft or profession.

Customer: the natural person or legal entity entering into an Agreement with Axsya. Where these Terms and Conditions grant specific rights to a Consumer, such rights shall apply only insofar as the Customer qualifies as a Consumer.

Agreement: any distance contract entered into between Axsya and the Customer through the Webshop or otherwise by electronic means.

Product: any movable item offered by Axsya, including but not limited to scented candles, decorative candles, sculptural candles, wax products, home accessories, gift packaging and any other goods offered by Axsya.

Webshop: the online sales environment operated by Axsya through axsya.nl / axsya.com.

Pre-order: an order for a Product which, at the time of ordering, is not yet available for immediate dispatch and for which an expected dispatch or delivery period is communicated prior to conclusion of the Agreement.

In Writing: communication by letter, email or another electronic means of communication which enables the content to be stored in a durable manner and accessed subsequently in unchanged form.

Article 2: Identity of Axsya

Axsya is a trading name of:

Legal entity: Axsya V.O.F.
Legal form: General partnership (vennootschap onder firma)
Registered address: Pieter Klapwijkstraat 79
Postal code and city: 3065 KB Rotterdam
The Netherlands
Dutch Chamber of Commerce number: 42149255
VAT identification number: NL869931994B01
Email: info@axsya.nl
Website: axsya.nl / axsya.com
Return address: Pieter Klapwijkstraat 79, 3065 KB Rotterdam

Article 3: Applicability

3.1. These Terms and Conditions apply to every offer made by Axsya, every order placed through the Webshop and every Agreement entered into between Axsya and the Customer.

3.2. Prior to conclusion of the Agreement, these Terms and Conditions shall be made available electronically in such a manner that the Customer can readily review them and store them for future reference.

3.3. By placing an order, the Customer declares that he or she has been given the opportunity to review these Terms and Conditions and, where legally required, agrees to their applicability.

3.4. Any deviation from these Terms and Conditions shall be valid only if expressly agreed between Axsya and the Customer In Writing.

3.5. Specific Products, collections, promotions, Pre-orders or other offers may be subject to additional terms and conditions. Such additional terms shall apply alongside these Terms and Conditions. In the event of conflict, the specifically agreed provision shall prevail insofar as mandatory law permits.

3.6. Where the Customer is a Consumer, nothing in these Terms and Conditions shall be construed as excluding or restricting any rights afforded to the Consumer under mandatory Dutch or applicable European consumer law.

Article 4: Offers and Product Information

4.1. Axsya shall exercise reasonable care to provide complete and accurate descriptions of the Products offered.

4.2. Each offer shall contain the information reasonably necessary for the Customer to assess the principal characteristics of the Product.

4.3. Images, lifestyle photography, videos, renders and other visual materials are provided for illustrative purposes. Axsya shall endeavour to display colours, proportions, materials and finishes as accurately as reasonably possible, but cannot guarantee that the appearance on every screen will correspond exactly to the physical Product.

4.4. Dimensions, weights, burn times and other technical information may be subject to limited deviations where such information is expressly stated to be approximate or cannot by its nature be exact.

4.5. Manifest errors, typographical errors, technical errors, programming errors or obvious pricing errors shall not bind Axsya where the Customer reasonably ought to have understood that an error had occurred.

4.6. The preceding paragraph shall not apply where the Customer could reasonably rely on the accuracy of the information provided.

Article 5: Handmade Products, Materials and Batch Variations

5.1. Products offered by Axsya may be wholly or partly handmade, poured, finished, decorated or assembled by hand.

5.2. Minor differences inherent to manual production or the materials used may occur, including limited variations in colour, shade, texture, surface, placement of decorative elements, shape, weight or finish.

5.3. Insofar as such differences are minor, do not adversely affect the safety or usability of the Product and remain within what the Customer may reasonably expect having regard to the nature and description of the Product, such differences shall not in themselves constitute a defect.

5.4. Wax and other natural or composite materials may undergo limited visual changes as a result of temperature, storage, age or environmental conditions. Insofar as such phenomena are inherent to the material and do not impair the safety or normal functioning of the Product, they shall not automatically constitute non-conformity.

5.5. Nothing in this Article shall affect the Consumer’s statutory rights relating to conformity.

Article 6: Fragrance and Scent Perception

6.1. Descriptions of fragrance notes, fragrance profiles, associations, locations, moments and other olfactory impressions are intended to describe the fragrance profile of a Product as accurately as reasonably possible.

6.2. Fragrance perception is subjective and may also depend on room size, ventilation, temperature, humidity, burn duration and other environmental factors.

6.3. A subjective preference for or dislike of a fragrance shall not, in itself, constitute a defect in the Product.

6.4. The foregoing shall not affect Axsya’s obligation to deliver a Product which complies with the objectively expected and expressly agreed characteristics of the Agreement.

Article 7: Conclusion of the Agreement

7.1. The Customer places an order by completing the ordering process in the Webshop and confirming the order by means of the designated button indicating an obligation to pay.

7.2. Before finally placing an order, the Customer shall be given the opportunity to review the order, quantities, price, delivery information and other relevant information and to correct any input errors.

7.3. Following receipt of an order, the Customer shall receive an electronic confirmation.

7.4. The Agreement is concluded when Axsya electronically confirms the order, unless the relevant confirmation clearly states that it constitutes only a technical acknowledgement of receipt and that the order remains subject to separate acceptance by Axsya.

7.5. Axsya shall not be obliged to accept an order where, prior to conclusion of the Agreement, an objective and justified reason for refusal exists, including a manifest error, a justified suspicion of fraud, abuse of the ordering process, impossibility of delivery or breach of a purchase limit communicated in advance.

7.6. Following conclusion of the Agreement, Axsya may not unilaterally terminate it other than on a ground arising under the Agreement or applicable law.

7.7. Axsya may apply reasonable purchase limits per Product, collection or Customer, including in relation to limited editions. Any such restriction shall be communicated before the order is placed.

Article 8: Prices

8.1. All consumer prices displayed on the Dutch Webshop are inclusive of applicable VAT, unless expressly stated otherwise and such statement is permitted by law.

8.2. Delivery charges and any other unavoidable additional costs shall be communicated to the Customer before the order is finally placed.

8.3. Axsya may amend prices for future orders.

8.4. A price amendment shall have no effect on an Agreement already concluded.

8.5. Discounts, temporary offers and promotions shall apply only during the period specified and subject to the applicable conditions.

Article 9: Payment

9.1. Payment shall be made using the payment methods offered during checkout.

9.2. Where the Customer voluntarily elects to make full advance payment, the full amount shall become payable immediately in accordance with the selected payment method.

9.3. To the extent that applicable law restricts the amount of advance payment which may be mandatorily required from a Consumer, Axsya shall not require advance payment in excess of the amount permitted by law and shall provide a legally permissible alternative payment method.

9.4. Payments may be technically processed by third-party payment service providers. The use of such a provider shall not affect Axsya’s obligations towards the Customer under the sales Agreement.

9.5. Where deferred payment is offered and a Consumer fails to pay an amount due on time, statutory interest and extrajudicial collection costs may be charged only in accordance with applicable legal requirements, including any mandatory fourteen-day notice period free of additional collection charges.

Article 10: Retention of Title

10.1. Insofar as a Product is delivered before the full purchase price has been paid, title to the Product shall remain with Axsya until the Customer has paid all amounts due under the relevant Agreement, to the extent that such retention of title is legally permitted.

10.2. Retention of title shall not affect the statutory rules concerning transfer of risk in consumer sales.

Article 11: Availability and Limited Editions

11.1. Products are offered subject to availability unless expressly stated otherwise.

11.2. Placing a Product in the shopping cart does not reserve that Product unless Axsya expressly states otherwise.

11.3. In the case of Products with limited availability, multiple orders may occasionally be placed at approximately the same time.

11.4. If, after conclusion of the Agreement, it becomes apparent that delivery is permanently impossible, Axsya shall inform the Customer without undue delay and refund all amounts received in respect of the unavailable Product without undue delay.

11.5. Axsya shall not be obliged to reproduce or restock a sold-out limited edition.

Article 12: Pre-orders

12.1. Where a Product is offered by way of Pre-order, this shall be clearly indicated before the order is placed.

12.2. An expected dispatch date or dispatch period shall be specified in relation to the Pre-order.

12.3. An expected dispatch date constitutes a reasonable estimate based on the information available at the time of ordering, unless a fixed or guaranteed delivery date has expressly been agreed.

12.4. In the event of a material delay, Axsya shall inform the Customer as soon as reasonably possible and, where possible, provide a revised estimated delivery period.

12.5. The Consumer’s statutory rights in the event of late delivery shall remain fully applicable.

12.6. A Pre-order for a standard Product shall not affect the statutory right of withdrawal. Where applicable, the Consumer may also exercise that right before receipt of the Product.

12.7. Where a Pre-order relates to a Product manufactured according to the Consumer’s specifications or clearly personalised for a particular person, the statutory exception to the right of withdrawal may apply in accordance with Article 18.

Article 13: Delivery

13.1. Delivery shall take place at the delivery address provided by the Customer when placing the order.

13.2. The Customer is responsible for verifying the accuracy of the address information provided before the order is finally placed.

13.3. Where the Customer provides a change of address after placing an order, Axsya shall use reasonable efforts to process that change. Once the order has been transferred to the carrier, amendment of the delivery address cannot be guaranteed.

13.4. Where no specific delivery period has been agreed, delivery shall take place within the applicable statutory period.

13.5. If Axsya fails to deliver within the agreed or statutory period, the Consumer shall have the statutory rights applicable to late delivery.

13.6. Where a specific delivery date was essential to the Consumer and Axsya was informed of this prior to conclusion of the Agreement, or where this clearly followed from the circumstances, the statutory rules concerning delivery by an essential deadline shall apply.

Article 14: Risk of Loss and Damage

14.1. In a consumer sale, the risk of loss of or damage to the Product shall remain with Axsya until the Consumer, or a third party designated by the Consumer other than the carrier, has physically received the Product.

14.2. Where the Consumer independently appoints a carrier which was not offered by Axsya as a delivery option, risk shall pass in accordance with the applicable statutory rules.

14.3. The Consumer is requested to notify Axsya of visible transport damage as soon as reasonably possible after receipt so that Axsya may address the matter with the carrier. Failure to report transport damage immediately shall not prejudice the Consumer’s statutory rights.

Article 15: Right of Withdrawal

15.1. A Consumer may withdraw from a distance Agreement relating to the purchase of a Product within a period of fourteen days without giving any reason, unless a statutory exception applies.

15.2. The withdrawal period shall begin on the day following the day on which the Consumer, or a third party designated in advance by the Consumer other than the carrier, receives the Product.

15.3. Where multiple Products forming part of a single order are delivered separately, the withdrawal period shall begin on the day following receipt of the final Product where so required by law.

15.4. The Consumer may also withdraw from the Agreement prior to receipt of the Product.

15.5. In order to exercise the right of withdrawal, the Consumer must notify Axsya before expiry of the withdrawal period by means of an unequivocal statement indicating the decision to withdraw from the Agreement.

15.6. Withdrawal may, among other methods, be exercised through:

a. Axsya’s online cancellation or withdrawal function;
b. the statutory model withdrawal form;
c. an email sent to info@axsya.nl; or
d. any other unequivocal statement indicating the Consumer’s decision to withdraw.

15.7. Where the online withdrawal function is used, Axsya shall acknowledge receipt of the withdrawal electronically without undue delay.

15.8. The Consumer shall not be required to provide a reason for exercising the statutory right of withdrawal.

Article 16: Return of Products Following Withdrawal

16.1. Following withdrawal, the Consumer shall return the Product without undue delay and no later than fourteen days after the day on which the Consumer notified Axsya of the withdrawal.

Returns shall be sent to:

Pieter Klapwijkstraat 79, 3065 KB Rotterdam

16.2. The return deadline shall be deemed met if the Product is dispatched before expiry of that period.

16.3. The direct costs of returning the Product shall be borne by the Consumer unless:

a. Axsya has expressly agreed to bear such costs;
b. Axsya failed to validly inform the Consumer in advance that the return costs would be borne by the Consumer; or
c. mandatory law provides otherwise.

16.4. The Consumer shall ensure that the Product is packaged appropriately and sufficiently for transport.

16.5. Axsya may recommend the use of the original packaging, but absence of the original packaging shall not automatically result in loss of the right of withdrawal.

16.6. Damage to or depreciation of the packaging or Product may be attributed to the Consumer only insofar as the statutory rules concerning diminished value permit.

Article 17: Inspection of Products and Diminished Value

17.1. During the withdrawal period, the Consumer shall be liable only for any diminished value of the Product resulting from handling which goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

17.2. As a general standard, regard shall be had to the manner in which a Consumer could reasonably inspect and assess a comparable Product in a physical retail store.

17.3. During the withdrawal period, the Consumer shall handle the Product with due care.

Lit, Burned or Melted Candles

17.4. Lighting, burning, melting or otherwise actually consuming a candle goes beyond what is necessary to establish the nature and characteristics of the candle.

17.5. Lighting or burning a candle results in an irreversible alteration to, among other things, the wick, wax, surface and physical condition of the Product. A Product used in this manner can no longer be offered by Axsya for sale as a new Product.

17.6. Axsya shall therefore, in principle, assess the diminished value of a candle which has been lit, burned or otherwise actually used at 100% of the purchase price of that candle. Accordingly, the amount refundable in respect of the purchase price of that candle shall be €0.

17.7. To the extent that mandatory law requires diminished value in an individual case to be determined by reference to the objectively justified actual depreciation, that statutory standard shall prevail.

17.8. Paragraphs 17.4 through 17.7 apply solely to withdrawal during the statutory cooling-off period and do not apply to statutory conformity claims relating to a Product which is defective, unsafe or otherwise not in conformity with the Agreement.

17.9. Where lighting the candle was necessary in order to discover an alleged lack of conformity, the matter shall be assessed under Article 21 and shall not be treated solely as a withdrawal return.

Article 18: Statutory Exceptions to the Right of Withdrawal

18.1. The statutory right of withdrawal shall not apply to Products in respect of which applicable law provides an exception.

18.2. Such Products may in particular include Products which:

a. are manufactured according to the Consumer’s specifications;
b. are not prefabricated and are made on the basis of an individual choice or decision by the Consumer; or
c. are clearly personalised or intended for a specific person.

18.3. A Product shall not automatically qualify as a customised Product merely because the Consumer selects from standard options such as a regular colour, fragrance or predefined version.

18.4. Where a Product is excluded from the right of withdrawal due to personalisation or customisation, this shall be clearly communicated to the Consumer before the order is placed.

18.5. An exception to the right of withdrawal shall not affect the Consumer’s statutory rights in respect of a defective or non-conforming Product.

Article 19: Refunds Following Withdrawal

19.1. Where the Consumer validly withdraws, Axsya shall refund all amounts which it is legally obliged to reimburse without undue delay and no later than fourteen days after receipt of the withdrawal notice.

19.2. In the case of sales contracts, Axsya may, to the extent permitted by law, withhold reimbursement until it has received the Product or until the Consumer provides evidence that the Product has been returned, whichever occurs first.

19.3. Reimbursement shall be made using the same means of payment as used for the original transaction, unless the Consumer has expressly agreed otherwise and incurs no fees as a result.

19.4. Where the entire order is withdrawn, the original cost of the least expensive standard delivery method offered by Axsya shall be reimbursed insofar as required by law.

19.5. Additional costs arising from the Consumer’s express choice of a delivery method more expensive than Axsya’s least expensive standard delivery method need not be reimbursed.

19.6. Where only part of an order is withdrawn and the original delivery charges would also have been incurred in respect of the Products retained by the Consumer, such original delivery charges shall not be reimbursed insofar as permitted by law.

19.7. Any objectively justified diminished value due under Article 17 may, to the extent permitted by law, be set off against the amount to be reimbursed.

19.8. Where Article 17.6 applies, the amount refundable in respect of the purchase price of the lit or used candle shall be €0. This shall not exclude any separate amount of standard outbound delivery charges which must be reimbursed under mandatory law.

Article 20: Cancellation Before Dispatch

20.1. Where a standard order has not yet been dispatched, the Customer may request cancellation of the order.

20.2. Where a Consumer has a statutory right of withdrawal, an unequivocal cancellation request shall also be treated as an exercise of that right where it is clear from the request that the Consumer wishes to terminate the Agreement.

20.3. Cancellation of personalised or custom-made Products shall not be possible where and insofar as the statutory right of withdrawal is excluded, unless Axsya expressly agrees otherwise.

Article 21: Statutory Conformity and Guarantee

21.1. Axsya warrants that Products supplied comply with the Agreement and possess the characteristics which the Consumer may reasonably expect on the basis of the Agreement and applicable law.

21.2. The Consumer shall have all statutory rights arising under the rules concerning conformity in consumer sales. Such statutory rights shall not be restricted by these Terms and Conditions or by any commercial guarantee.

21.3. Under Dutch law, statutory conformity protection is not subject to a general fixed guarantee period of only one or two years. The relevant period shall depend, among other matters, on what the Consumer could reasonably expect having regard to the nature, price, characteristics, representations and normal lifespan of the Product.

21.4. In the event of a justified conformity claim, the Consumer shall be entitled to the remedies provided by law in the circumstances, including, where applicable, repair or replacement free of charge and, where the statutory requirements are satisfied, a price reduction or termination of the Agreement.

21.5. Normal wear or consumption resulting from the ordinary burning of a candle shall not constitute a defect.

21.6. Nor shall there be non-conformity where damage is demonstrably caused by improper use, use contrary to clear safety instructions, external damage attributable to the Customer or any other circumstance not attributable to Axsya.

21.7. In the event of a justified conformity claim, Axsya shall bear the costs which it is legally required to bear, including necessary return costs.

Article 22: Product Complaints

22.1. Complaints concerning a Product may be submitted to info@axsya.nl.

22.2. Where reasonably possible, the Consumer is requested to provide the order number, a description of the issue and relevant photographs or other information so that the complaint can be assessed efficiently.

22.3. The preceding paragraph shall not be used to unreasonably hinder the exercise of statutory rights.

22.4. A Consumer shall notify Axsya of a defect within a reasonable period after discovering it or after the Consumer reasonably ought to have discovered it. In consumer sales, notification within two months of discovery shall in any event be deemed timely.

22.5. Axsya shall assess the complaint on its merits and provide a response or solution within a reasonable period.

Article 23: Safe Use of Candles

23.1. A candle is a Product which, during normal use, may produce an open flame, heat and molten wax. The Customer must therefore at all times comply with the safety and usage instructions provided with or on the Product.

23.2. A burning candle must, among other things, always:

a. be kept under supervision;
b. be kept out of reach of children and pets;
c. be kept away from combustible materials;
d. be placed on a stable surface suitable for the Product; and
e. be used in accordance with the burning and maintenance instructions applicable to the Product.

23.3. Any specific instructions relating to wick length, maximum continuous burn time, minimum remaining wax level, spacing between wicks or other Product-specific safety measures must be observed.

23.4. Where a Product is intended solely for decorative purposes and is not intended to be lit, this shall be stated with the Product. Such a Product must not be lit.

23.5. Safety instructions shall not limit Axsya’s statutory obligation to place only safe Products on the market.

Article 24: Products Resembling Food or Beverages

24.1. Certain Axsya Products may, by reason of their artistic design, possess visual characteristics resembling food, beverages, pâtisserie or other consumable products.

24.2. Unless expressly stated otherwise, such Products are not food products and are not intended for human or animal consumption.

24.3. Wax, decorative elements, fragrance substances and other components of such Products must not be eaten, drunk, tasted or otherwise ingested.

24.4. The Customer shall keep such Products out of reach, in accordance with applicable safety warnings, of persons or animals for whom there may reasonably be a risk of confusion.

24.5. Nothing in this Article shall affect Axsya’s mandatory obligations under applicable product safety legislation.

Article 25: Product Safety, Warnings and Recalls

25.1. Axsya shall comply with all applicable statutory obligations relating to product safety.

25.2. Where Axsya has reasonable grounds to believe that a Product presents a safety risk, it may take appropriate corrective measures, including providing additional safety information, requesting that use of the Product be discontinued, replacing the Product or organising a product recall.

25.3. The Customer is requested to comply with reasonable instructions issued in connection with a safety measure or recall.

25.4. The Consumer’s statutory rights shall remain fully unaffected.

Article 26: Discount Codes and Promotions

26.1. Discount codes and promotional offers shall be valid only subject to the conditions specified for the relevant promotion.

26.2. Unless otherwise stated:

a. a discount code may be applied only once per order;
b. multiple discount codes may not be combined;
c. a discount code may not be applied retrospectively to an order already placed; and
d. a discount code has no cash value and cannot be redeemed for cash.

26.3. Axsya may block a discount code where it is objectively established that the code was obtained unlawfully, technically manipulated or used contrary to promotion terms clearly communicated in advance.

26.4. Axsya may not unilaterally amend a validly concluded sales Agreement merely because it regrets that a valid discount was applied.

Article 27: Intellectual Property Rights

27.1. All intellectual property rights relating to the Axsya brand, Product designs, shapes, photography, texts, graphic design, illustrations, packaging, trade names, logos, collection names, website elements and other protected materials shall vest in Axsya or its licensors, insofar as such rights do not belong to third parties.

27.2. Without prior Written permission from the relevant rights holder, protected materials may not be reproduced, published, commercially exploited, modified or otherwise used in whole or in part, except insofar as permitted by law.

27.3. Purchase of a physical Product does not transfer any intellectual property rights in the design or other protected characteristics of that Product.

Article 28: Liability

28.1. Axsya shall be liable for damage insofar as such damage is attributable to Axsya under applicable law.

28.2. Nothing in these Terms and Conditions shall exclude or limit liability where such exclusion or limitation is prohibited by mandatory law.

28.3. Axsya shall not be liable for damage which is the direct result of conduct attributable to the Customer, including demonstrably improper use of a Product or failure to comply with clear and reasonable safety instructions, insofar as a causal relationship exists between such conduct and the damage.

28.4. The mere fact that Axsya provides safety instructions shall not relieve Axsya of its own statutory responsibility for Product safety and conformity.

28.5. Where the Customer is not a Consumer, additional or alternative limitations of liability may be agreed In Writing.

Article 29: Force Majeure

29.1. Where performance is temporarily impossible due to a circumstance not attributable to Axsya, performance may be suspended for the period during which that circumstance prevents performance.

29.2. Depending on the circumstances, such events may include serious transport disruption, fire, natural disasters, governmental measures, war, prolonged failure of essential infrastructure or other events beyond Axsya’s reasonable control.

29.3. Axsya shall inform the Customer as soon as reasonably possible where such a circumstance is expected to have a material effect on performance of the Agreement.

29.4. Reliance on force majeure shall not prejudice any mandatory rights of a Consumer, including the right to terminate the Agreement where the statutory conditions are satisfied and delivery does not occur within the applicable period.

29.5. Where the Agreement is validly terminated due to permanent impossibility or late delivery, amounts due to be refunded shall be reimbursed in accordance with applicable law.

Article 30: Personal Data

30.1. Axsya shall process personal data in accordance with applicable data protection legislation.

30.2. Further information concerning the processing of personal data is provided in Axsya’s separate Privacy Policy.

30.3. These Terms and Conditions shall not replace or restrict the rights of data subjects under applicable data protection law.

Article 31: Communications

31.1. The Customer is responsible for providing a functioning and accurate email address and any other contact information necessary for performance of the Agreement.

31.2. Electronic communications from Axsya shall be sent to the contact details provided by the Customer.

31.3. The Customer is requested to notify Axsya as soon as reasonably possible of any changes to contact details relevant to the performance of an ongoing Agreement.

Article 32: Complaints Procedure

32.1. General complaints concerning Axsya’s services may be submitted via info@axsya.nl.

32.2. Axsya shall acknowledge receipt of a complaint and shall endeavour to provide a substantive response within fourteen days. Where additional time is required, the Customer shall receive an indication of the further handling of the complaint within that period.

32.3. This internal complaints procedure shall not restrict the Consumer’s right to use any statutory dispute resolution procedure or to bring proceedings before the competent court.

Article 33: Governing Law and Disputes

33.1. Every Agreement entered into with Axsya shall be governed by Dutch law.

33.2. Where the Customer is a Consumer habitually resident in another country, this choice of law shall not deprive that Consumer of the protection afforded by provisions which cannot be derogated from by agreement under the law which would have applied in the absence of such choice.

33.3. Disputes shall be submitted to the court having jurisdiction under the applicable statutory rules of jurisdiction.

33.4. Nothing in these Terms and Conditions shall require a Consumer to waive access to a competent court or any statutory right to alternative dispute resolution.

Article 34: Amendments to these Terms and Conditions

34.1. Axsya may amend these Terms and Conditions in respect of future Agreements.

34.2. In principle, the version made available to the Customer at the time the relevant Agreement is concluded shall apply to that order.

34.3. A subsequent amendment shall not be applied retrospectively to the detriment of the Consumer in respect of an Agreement already concluded unless required by law or expressly and validly agreed by the Consumer.

Article 35: Invalidity or Unenforceability

35.1. If any provision of these Terms and Conditions is void, voidable or otherwise unenforceable, this shall, to the extent legally possible, not affect the validity of the remaining provisions.

35.2. The statutory rule applicable to the invalid provision shall apply in its place.

35.3. Where a provision is capable of more than one interpretation, the statutory rules of interpretation applicable to Consumer Agreements shall apply.

Article 36: Final Provision

36.1. These Terms and Conditions, together with the order, the essential information supplied with the Product and any expressly agreed additional terms, constitute the contractual framework between Axsya and the Customer.

36.2. Statutory rights which cannot lawfully be excluded or restricted by contract shall at all times remain fully applicable.

Axsya
Axsya V.O.F.
Pieter Klapwijkstraat 79
3065 KB Rotterdam
The Netherlands
Dutch Chamber of Commerce: 42149255
VAT ID: NL869931994B01
info@axsya.nl
axsya.nl / axsya.com